*** file .../doc_engl/suppreq.doc
*** Use this form preferably for your tech support requests
***

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FlagShip SUPPORT REQUEST (and SUGGESTIONs)        My ref.no.:
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Q: Licensee         (Note 1, name, company) ...:
Q:                           address ..........:
Q: e-mail address   ...........................:
Q: Purchase Date    (Note 1) ..................:
Q: Installed from   (e.g. orig.CD-ROM, URL=...):
Q: 
Q: FlagShip ser.No. (Note 2, e.g. abcd...98765):
Q: FlagShip Release (Note 2, e.g. 8.01.04) ....:
Q: License-Users    (Note 2, e.g. Pro/Pers/Eval:
Q: 
Q: Oper.System used (Note 3, e.g. Linux x64 ...:
Q: Environment used (GUI/Terminal/basic) ......:
Q: TERM environment (Note 4, e.g. FSansi) .....:

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Please fill-in the data/lines marked with "Q:" and add as many details as
possible to minimize re-asking and to receive soonest a qualified reply.

Note 1: Data according to the Registration Card. If not registered yet, fill
        in the registration and attach it. The registr. form is available
        a) on your computer in /usr/FSsrc/REGCARD, or b) in the manual, or
        c) via ftp://ftp.fship.com/pub/multisoft/support/regcard.txt, or
        d) via http://www.fship.com/support.html
Note 2: If possible, execute 'a.out -FSversion [your-parameters]' and
        press ^S to watch the output or redirect stdout + stderr to file,
        see also note 5.  If the executable is not available, forward data
        from the distribution media (e.g. CD-ROM) and the activation card.
Note 3: forward the full OS release, check e.g. with #uname -a, and details
        about your Hardware (computer, model, RAM, terminal type and model,
        emulator etc.)
Note 4: check it with e.g. #env or #echo $TERM $TERMINFO for io=t version

Our support is FREE for registered users within the initial period of SIX
months (thereafter, an inexpensive support contract is available). The
support department will QUICKLY respond, usually within 24 hours.
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Q: Check your request(s):
Q:   ( ) FlagShip installation
Q:   ( ) FS precompiler (phase 1)
Q:   ( ) FS compiler    (phase 2)
Q:   ( ) cc compiler error
Q:   ( ) linker error
Q:   ( ) execution of the applic, input/output, terminfo (see Note 5)
Q:   ( ) Unix system, tuning etc.
Q:   ( ) FS language, OOP, APIs, RDDs
Q:   ( ) FS library, std.function
Q:   ( ) FS compatibility to ( )Clipper___, ( )Fox___, ( )dBase___
Q:   ( ) FS manual, docu
Q:   ( ) other

Q: Please describe your problem, question or suggestion:




Q: Did you check the FlagShip manual? 
Q:    ( ) yes, sections (e.g.REL.2,LNG.2.3,FUN):



Q: Include a small, COMPILABLE and TESTED program example (up to approx.
Q: 100 lines), if applicable:




Q: - Compile the example with options (note 5):


Q: - Execute the example with options (note 5):


Q: - To re-produce the problem the following command or key sequence
Q:   is required:


Q: - If required, additional data (.dbf, .dbt, .mem etc.) are included in
Q:   the file (Note 6) :
Q:   ( ) as a e-mail attachment (in MIME binary format)
Q:   ( ) put into the dir ftp://fship.com/pub/multisoft/incoming - named:
Q:   ( ) mailed on floppy (3.5" tar format)
Q:   ( ) mailed on floppy (3.5" DOS format)
Q:   ( ) mailed on QIC or DAT tape, tar format

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Note 5: When reporting problems with the compiler, linker or the invocation
  of the executable, preferrably forward the output (e.g. the file 
  "err.txt") from:
     script err.txt
     uname -a
     env
     FlagShip -v -q <myappl>.prg [my switches]
     a.out -FSversion [my command line params]
     exit  # from script

Note 6: For binary files, use tar + gzip (.tgz) or tar + compress (.taz)
  or Lharc (.lzh) or Pkzip (.zip) format, or simple tar for floppies and
  tape.  Specify the file name and forward it (using bin protocol) as
  a binary MIME attachment, or post to:

  FTP, PUT into dir: ftp://ftp.fship.com/pub/multisoft/incoming

Forward this form (preferred by e-mail to Internet) address below:

----------------------------  ~|   |)  ----------------------------------
 multisoft Datentechnik      ~~|)  |))     Telephone : (+49-871) 3300237
 Schoenaustr. 14               |)) |)))    Fax       : (+49-871) 33005831
 84036 Landshut               ========/    Internet  : support@fship.com
 Germany                      \      /     
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